Knowledge Management @Tata Steel

Case Studies | Case Study in Business, Management, Operations, Strategies Case Studies

ICMR HOME | Case Studies Collection

Case Details:

Case Code : ITSY036
Case Length : 12 Pages
Period : 1990 - 2004
Pub Date : 2004
Teaching Note : Available
Organization : Tata
Industry : Steel
Countries : India

To download Knowledge Management @Tata Steel case study (Case Code: ITSY036) click on the button below, and select the case from the list of available cases:

Price:
For delivery in electronic format: Rs. 300;
For delivery through courier (within India): Rs. 300 + Shipping & Handling Charges extra

» IT & Systems Case Studies Collection
» IT and Systems Short Case Studies
» View Detailed Pricing Info
» How To Order This Case
» Business Case Studies
» Case Studies by Area
» Case Studies by Industry
» Case Studies by Company

Custom Search

Please note:

This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

Chat with us

Strategic Management Formulation, Implementation, & Control, 12e

Please leave your feedback

<< Previous

Asia's Most Admired Knowledge Enterprise Contd...

KM was also expected to be an important source of competitive advantage for Tata Steel.

Tata Steel was early to recognize the significance of KM for the success of a company. It made it compulsory for all its employees to participate actively in its KM program.

The company based its new performance assessment program on the participation of each individual employee in the KM program through the introduction of a "KM index⁴". The index tallied the points achieved through participation in the KM program, giving the employees a benchmark for their participation.

IT and Systems Case Studies | Case Study in Management, Operations, Strategies, IT and Systems, Case Studies

Tata Steel also encouraged employees to experiment with new ideas, for which they were rewarded.

Tata Steel's KM initiatives were successful and the number of hits at KM sites of Tata Steel in 2001-02 was 1100 compared to Shell's (second most admired company in Europe) 1000 hits, even though Tata Steel had only 3000 registered users as compared to Shell's 10000 registered users.

Through Tata Steel's KM initiatives, expert skills became available throughout the organization and productivity increased.

As employees were encouraged to come out with innovative ideas, their job satisfaction increased, and another benefit was a reduction in the R&D expenditure...

Excerpts >>

4] Will be discussed later in the case.

Custom Search

Marketing Financial Products
ICMR Textbooks Collection

Case Studies in Finance Volume-IV

Case Volumes Collection

Case Studies in Finance Vol III

Case Study Volumes Collection